FAQS FOR ORDERS MADE ONLINE

MODIFY/CANCEL AN ORDER:

• Can I modify or cancel an order?
  • Once an order is completed and confirmed, it cannot be cancelled, updated (to add/remove items) or changed. 

ORDER TRACKING ?

• How can i track my order ?
  • You can track your order using your order ID you got when you placed an order with us , and type your order number. If you do not know your order number, please email us at sales@joyekiddiesstore.com 
  • Or please call  07065 952199 (within Nigeria) or +2347065 952199  (international customers) and a Customer Service Representative will be happy to assist you.

ORDER STATUS:

• For pickup from a transport line:
  • An email or text message would be sent within 24hrs of order confirmation with the waybill number. Pickup times would also be communicated to the customer. Pickup is usually within 1-3 days.
• For home delivery:
  • A tracking number would be available within 48hrs of order confirmation.

WHO DO I CONTACT IF I ENCOUNTER TECHNICAL DIFFICULTIES?

• If you are having technical issues with our website or believe there may be an error, please call  07065 952199 (within Nigeria) or +2347065 952199  (international customers) and a Customer Service Representative will be happy to assist you.